FAQ

Frequently Asked Questions

How do I check the status of my order?

You can quickly check the status of your order by signing into the MY ACCOUNT link located at the top of every page on the site.

You will need your registered email address and password to check your order status. When you place an order at shop.arbitrago.com you will receive an order confirmation e-mail that will include your order number and summary.

If you do not have your order number please refer to your e-mail confirmation or send us an email at sales@arbitrago.com.  We can also be reached toll free at 1-844-462-7248.

What do you charge for shipping and handling?

Our shipping and handling charges are determined by each individual dealer we work with or could be arranged by customers (some prefer to handle their own shipping). We will send you a shipping quote within 24 to 48 hours after you make your purchase.  If items are temporarily out-of-stock, the total shipping and handling charges may be automatically adjusted and charged as the merchandise is shipped. See our shipping information page for details.

Why shipping rates are not provided at the time of the purchase?

We work with outside dealers for fulfillment of your order, therefore, shipping quote will be available after they know your location.  The quote will be emailed to you for your approval within 24-48 hours after you make your purchase.

We know this is not standard, but sometimes customers want to arrange their own shipping and we offer this option to you.

How do I return an item?

If the item your purchased are final sale, they cannot be returned or exchanged.  Due to the seasonality of some items, holiday merchandise cannot be returned or exchanged after the holiday date has passed.

Please see our full Return Policy for details.

Is it safe to use my credit card online?

We currently accept only bank wire transfers or checks.  When we start accepting credit cards for payments, it will be safe.  Whenever you place an order on our website, your credit card (or other payment) information will be protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the Internet. For details on this and other ways we protect your security, see our privacy statement.